Voiding Credit Orders

Note:A Credit Order that has been invoiced can be voided by cancelling the invoice in Shipping only if the invoice has not been posted to Accounts Receivable.

To void a credit order you are working on

1. Command options appear once you are done entering line items; select Void to void the sales order.

2. The following message will display: "Do you really want to void this credit? No/Yes."

• Select no to return to the command options without voiding the credit order.
• Select yes to void the credit order.

To void a previously created credit order

1.Select Credit Orders from the Sales Menu. ASelect A Credit Order window with the following options will appear:

• EXIT – Select EXIT to exit the credit order screen.
• NEW CREDIT - Select NEW CREDIT to create a new Credit order
• PRINT – Select PRINT to print a list of all open, approved, and ready credit orders.
• A list of all Open, Approved, and Ready Credit Orders with the following information
  • The credit order number.
  • The date the Credit Order was entered.
  • The Credit Order Status
  • Open – The credit order is opened but not approved to invoice.
  • Approved – The credit order is approved but not made ready to invoice.
  • Ready – The credit order is ready to invoice. Ready credit orders can only be voided if the returned lot is still intact,. The quantity returned must not be committed to another transaction or used in Cost of Goods Sold. See Committed Inventory Inquiry and Cost of Goods Sold for more information.
  • The customer ID code.
  • Invoice Number - The original Invoice number the Credit Order will be applied to.
  • The credit order date.
  • The Amount of the Credit Order.
  • The credit order reason description.

Select the credit order to Void by scrolling down the list of previously entered credit orders and press Enter.

2. Command options will appear; select Void.

3. The following message will display: "Do you really want to void this credit? No/Yes."

• Select no to return to the command options without voiding the credit order.
• Select yes to void the credit order.

For more information on the Credit Orders option see Credit Orders.

Security Required : Sales - Credit Orders